Australian Music Examinations Board
Australian Music Examinations Board

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Shipping & Handling

Please note: Australia Post is currently experiencing delays with delivery due to heavy volume. Thank you for your patience. For more information, please visit the Australia Post website.

 

Express Post

$12.00

If your order is placed before 12pm EST on a business day, it will be shipped the same business day with express delivery within the Australian Post's Express Post network. If your order is placed after 12pm EST on a business day, it will be shipped the following business day.

 

Please note that due to COVID-19 and increased demand, Australia Post cannot guarantee next day delivery for Express Post. For more information, see the Australia Post website.

 

Standard Post

$7.50

If your order is placed before 4pm EST on a business day, it will be shipped the following day. If your order is placed after 4pm EST on a business day or weekend, it will be shipped within 2 business days.

 

Under normal circumstances your parcel will arrive within 3-5 business days, however due to COVID-19 restrictions on postal services, please allow for delays of several days. If you require your item urgently, consider Express Post, as this will continue to be the fastest delivery option.

 

Tracking Orders

Express post orders can be tracked here. The tracking number is included in the shipping confirmation email.


Refund & Return Policy

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us.

  

International

At this time, our shop only sells to customers in Australia & New Zealand. If you would like to order items to be shipped internationally for a flat rate of $22AUD, please email online@ameb.edu.au with the items you would like to order, and your shipping address.

 

Encore Music Distribution

All AMEB books ordered through the shop are shipped and handled on behalf of AMEB by Encore Music Distributors. Your parcel will include a packing slip and return label with the name 'Encore Music Distributors.' Queries regarding the delivery, shipping or handling of an order should be directed to AMEB on 1300 725 709 or by email.