Shipping & Handling
If your order is placed before 12pm EST on a business day, it will be shipped the same business day with a guaranteed next business day delivery within the Australian Post's Express Post network. If your order is placed after 12pm EST on a business day, it will be shipped the following business day.
If your order is placed before 4pm EST on a business day, it will be shipped the following day and will arrive within 1-5 business days. If your order is placed after 4pm EST on a business day or weekend, it will be shipped the 2nd business day.
Express post orders can be tracked here. The tracking number is included in the shipping confirmation email.
Refund & Return Policy
If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your
If you have any questions on how to return your item to us, contact us.
At this time, our shop only sells to customers in Australia & New Zealand.
Encore Music Distribution
All AMEB books ordered through the shop are shipped and handled on behalf of AMEB by Encore Music Distributors. Your parcel will include a packing slip and return label with the name 'Encore Music Distributors.' Queries regarding the delivery, shipping or handling of an order should be directed to AMEB on 1300 725 709 or by email.