Australian Music Examinations Board
Australian Music Examinations Board

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Important Information: AMEB Online Written Examination Centre

1 December 2017

Important Information: AMEB Online Written Examination Centre

AMEB will launch a new written Online Examination Centre on Monday 15 January 2018. The new system will incorporate new features, as recommended by users, and will introduce a new and intuitive user experience.  The new system will also utilise an updated music notation system.

The current written Online Examination Centre will close on 31 December 2017. This means there will be a 15-day transition period from 31 December 2017 to Monday 15 January 2018 when AMEB’s written Online Examination Centre will be unavailable. This time is essential to ensure that our national IT networks are updated and all systems are properly tested ahead of the launch. AMEB is focused on ensuring that candidates and teachers experience minimal disruption or inconvenience during the transition to the new and improved written Online Examination Centre. In order to achieve this, AMEB makes the following recommendations:

  • Customers who have already purchased written online examinations are encouraged to complete their exams before 31 December 2017. This will avoid candidates having to transition their current enrolments to the new system. 
  • New purchases between now and 31 December are welcome, however if the candidate does not intend to sit the written examination before the end of 2017, it is recommended that the exam is purchased after the launch of the new system in 2018. 
  • Wherever possible, customers should wait until 15 January 2018 to make new exam purchases.    

Throughout the transition, AMEB’s Customer Support Team will continue to be available to solve technical issues as they arise. Updates and information will also be made available via the AMEB website. AMEB emphasises that no customers will be disadvantaged by this upgrade and all valid exam keys will be supported until their expiry.

 

Frequently Asked Questions  (FAQs)

Why are you changing?

The current Online Examination Centre uses a program called Director and a plug-in called Shockwave. This technology is no longer being supported by some browsers and is creating usability issues for our customers.  Our new platform will be launched using HTML5, which is the recommended technology for this type of system and will greatly enhance usability and customer experience. 

 

What if I’ve recently bought a written online examination?

No problem - you can sit your exam at your convenience. However, we do encourage you to complete your exam in the current system before the transition period commencing on 31 December 2017.

 

What if I’m not ready to do my exam by 31 December 2017?

That’s fine. Your examination key will remain current but your enrolment will be transferred to the new system, which will be available from Monday 15 January 2018. This means that you will sit your exam in our new written Online Examination Centre, which may require you to spend some extra time familiarising yourself with the updated technology before completing the examination.

 

What will happen if my enrolment is transitioned to the new system?

You will receive notification in early 2018 that your enrolment is being transitioned to our new written Online Examination Centre and all relevant instructions and exam keys will be provided to you. Examination expiry dates will remain unchanged, meaning that your examination will still expire 12 months after it was purchased in the current system.

 

What if I want to buy a written examination in late December?

You are free to purchase written online examinations in the current system up until 31 December 2017, however unless you intend to complete your exam immediately, we recommend you wait and purchase your examination in the new system after 15 January 2018.

 

Will I be able to sit practice exams or access any aspect of the written Online Examination Centre during the transition?

The written Online Examination Centre will not be available between 31 December 2017 and 15 January 2018. We need this time to upgrade our systems and networks and adequately test the new and improved Online Exam Centre before its launch. We appreciate your understanding and are confident that the new system will be worth the short wait.

 

What happens if I experience technical issues before, after or during the transition period? 

We are working very hard to ensure a smooth transition for all customers. Most problems in the current system can be solved by visiting our technical support page. Our Customer Support Team will be available during regular business hours up until Thursday 21 December and we will operate a limited service between 21 December and 31 December 2017. Once the new system is launched on 15 January 2018, we will operate an enhanced Customer Support service and updates will be available via our website. Our Customer Support Team can be contacted on 1300 725 709.

 

Does this mean that AMEB is changing its Theory Syllabus?

We are not changing any of our written theory syllabuses, we are just improving the way we deliver online examinations for Theory of Music, Musicianship and Music Craft.

 

Will AMEB still offer a face-to-face examination session in 2018?

Yes, we will still offer our written annual examination sitting in 2018. Please contact your State office for more information or to enrol for the face-to-face examination.