Q. General

Why should I do an exam?

Having a clearly defined goal can be a powerful motivating force. By completing an exam with us, you can expect to:

  • Set and reach goals at your educational level;
  • Gain valuable performance experience;
  • Receive a personal feedback report from the examiner, giving you opportunities to learn and improve;
  • Receive an official certificate recognising your achievement;
  • Feel a sense of accomplishment.

Still not sure if you should take an exam with AMEB? Read more about the benefits. Why do an exam?

Who can sit an exam?

Anyone! We’re committed to helping learners of all ages and stages achieve their goals, whether it’s to master a musical instrument, take their first steps into dancing, or improve their communication skills.

What are the rules for AMEB exams?

Each type of AMEB exam has different requirements. So that we can uphold the rigorous standards for which our exams are regarded, each year, we produce a syllabus for each type of AMEB exam on offer. These syllabuses cover all of the requirements for your exam. Explore syllabuses.

What is a syllabus?

The syllabus is your guide to learning how you’ll be assessed during your exam, and is an important tool to make sure you have covered all bases, so you can feel confident on exam day.

Specifically, it outlines all the skills that will be acquired in each area of study at each grade. The contents vary depending on the type of exam. For example, an AMEB syllabus for Piano might include Technical Work, Pieces, Aural Tests, Sight Reading, and General Knowledge.

It’s a good idea to check the current year’s syllabus when preparing for your exam, so that you have the most up-to-date information.

AMEB syllabuses are available from the AMEB Shop. If you’re looking for Rockschool or PAA syllabuses, please visit the Rockschool Australia website.

What is the Manual of Syllabuses?

The Manual of Syllabuses contains all of the syllabuses offered through AMEB. We have two Manuals - the Manual of Syllabuses for music, and the Speech and Drama Manual of Syllabuses. These resources contain the syllabus for every instrument/area of study, as well as general exam information and news. You can find the syllabuses here.

What if I don’t want to sit an exam?

That’s ok, we realise that everyone learns and excels in different ways. Even if you’d prefer not to do an exam, there are still a number of ways we can support you to learn at your best.

  • We offer online courses for Theory of Music. These self-paced courses are great for anyone wanting to brush up on their music theory skills, as standalone study or to supplement learning an instrument. Grade 1 starts from absolute beginner level - no prior knowledge necessary! Find out more about our online courses.
  • Our Grade Books are a great source of repertoire to inspire! Practice, learn and reflect on dozens of works old and new, skilfully arranged for your instrument at your level. Available through the AMEB Shop and major music retailers.
  • Hone your technique with our Technical Work Books covering technical exercises and studies at all levels. Available through the AMEB shop and from major music retailers.
  • Improve your aural skills with our Aural Tests books.

How can I find a teacher to help me prepare for my AMEB music exam?

How long will my exam run for?

The length of your exam will depend on the syllabus and grade. See Regulation 13 in the Manual of Syllabuses for a list of exam times.

How much does an exam cost?

For all practical and written exam prices, contact your local State Office. Online exam prices are available in AMEB Online or on your state's AMEB Connect page (Victoria or NSW/ACT).

Online Theory of Music courses cost $29.95 for Grade 1, $31.95 for Grade 2, and $34.95 for Grade 3, and are available from AMEB Online for all states.

I’d like to be able to teach students and enter them for AMEB exams. Do I need a qualification?

There are no standard qualifications related to teaching instrumental music in Australia. You might like to contact your state’s Music Teacher Association to discuss what they recommend.

If you’re looking to set a goal and improve your teaching skills, you might like to consider one of our Teaching exams - the Teaching Certificate (CTMusA), Associate Diploma (ATMusA) and LIcentiate Diploma (LTMusA). Find out more in the Teaching syllabuses.

Q: Practical Exams

How do I choose Extra List or Own Choice pieces?

Extra List or Own Choice pieces might include another work from the syllabus, the current grade book, or earlier editions of grade books. Alternatively, you can present a work of educational value similar to pieces listed in the syllabus from another source. Pieces that appear on the syllabus for other grades (higher or lower) can’t be used as Extra List or Own Choice works.

It’s the responsibility of the candidate (and their teacher) to choose repertoire with an educational value similar to other pieces that appear in the syllabus. We don’t provide pre-approval of Extra list or Own Choice repertoire.

What’s the difference between a Comprehensive Exam and a Repertoire Exam?

Comprehensive exams prepare learners for the full package of what is required to make a musician. In addition to learning several pieces of music, you will be assessed on scales and technical work, aural tests, general knowledge and sight reading.

In a Repertoire exam, as the name suggests you only perform repertoire (pieces) - that is, technical work, aural tests and the like are not separately examined. However technical ability still forms an important part of the assessment. You can also prepare Own Choice works to tailor your programme to your goals. This is a great option for students preparing for a Year 11 or 12 music exam wanting to prepare and get feedback on their performance in advance of their school exam.

Repertoire exams are offered for every AMEB syllabus except Band. To check the requirements for your exam, always refer to the syllabus for your instrument. Repertoire exam requirements are listed at the end of each syllabus.

How does a video exam differ from a face-to-face exam?

While a face-to-face exam is usually completed at an AMEB studio or another approved venue such as a school, our video exams offer the option of recording your exam at a time and place that suits you.

We’ve put together a handy video guide for recording your AMEB exam. 

For more information on sitting a video exam for Speech and Drama syllabuses, please contact your State Office.

For more information on Rockschool video exams, please see the Rockschool Australia site.

Still have questions? Your AMEB State Office can help if there’s anything you need to know about enrolling for a video exam or submitting your recording.

Can I do a repertoire exam in a For Leisure syllabus?

Yes! For Leisure syllabuses are available as repertoire exams. For more information, please see your AMEB State Office page.

Can I do a Repertoire exam in Rockschool?

Rockschool already has a Performance Certificate Exam that is effectively the same as a Repertoire exam. Visit the Rockschool website for more information.

Are repertoire exams easier than Comprehensive Grade exams?

No, the standard remains the same for each equivalent grade. Regardless of which option you choose, you’ll receive an AMEB certificate with the grade, showcasing your achievement.

How can I make sure I’m using the right Grade Books and repertoire?

Sometimes there is confusion between Grade Book series and syllabuses. Often two or more series of AMEB Grade Books are listed for use with a syllabus. For example, currently Piano students can use Series 18, or Series 17 Grade Books with the current piano syllabus. The syllabus explains which series of books can be used.

To make sure you have the most up-to-date information for taking your exam, please consult the current syllabus in the Manual of Syllabuses (or in the digital download of your syllabus). Both the Manual and the digital downloads are available from our online shop.

Occasionally individual works are removed from the Manual List for reasons relating to copyright or availability changes. To make sure you have the most up-to-date information for taking your exam, please refer to the current Manual of Syllabuses (or the current digital download for your syllabus). Both the Manual and the digital downloads are available from our online shop.

What will I receive when I complete my AMEB practical exam?

You’ll receive a report from the examiner which shows the examination result as well as feedback to help you improve. If you meet all of the requirements of the award, you’ll also receive a certificate showcasing your achievement.

Certificates show the subject and grade or diploma of examination and the result. Your AMEB State Office will post the certificate to your account holder’s address, generally within 4-6 weeks of completing your exam. If your account holder’s postal address changes, they will need to contact your State Office to let them know.

Do I need to do any music theory exams in order to pass my AMEB practical exam?

For practical exams from Preliminary to Grade 5, passing a music theory exam is not required. However, you may wish (and we certainly encourage you) to take theory exams as part of your development as a musician.

From Grade 6 practical exams and up, you’ll need to pass a music theory exam to complete your practical exam. We call this an ‘Additional Requirement’. Theory exams can be taken any time before or after your practical exam. However, you won’t receive your practical exam certificate until you have passed the theory component, and have advised your State Office. Exact grade requirements can be found in Table A of Regulation 19 in the Manual of Syllabuses.

Can I use downloaded sheet music in my exam?

It’s up to you (and your teacher or parent) to be aware of your copyright obligations and to verify that the music you are using in an exam has been purchased as a legal download or legally downloaded from a public domain site.

You must ensure that you have copyright clearance for scores obtained through free download from websites. Heavy penalties apply for the improper use of copyright material.

Please also refer to your AMEB State Office regarding their requirements for sheet music in exams.

What will the examiner ask me in the General Knowledge section of my AMEB exam?

Please refer to the Test Requirements for Candidates in Practical Examinations section in the Manual of Syllabuses for a grade by grade breakdown of what you might be asked.

What can I expect in the Sight Reading section of my AMEB exam?

Please refer to the Test Requirements for Candidates in Practical Examinations section in the Manual of Syllabuses for a grade by grade breakdown of what you can expect in your exam. Not all music exams include Sight Reading - the syllabus for your exam will tell you if you’ll need to prepare for sight reading in your exam.

For many syllabuses, we’ve produced Sight Reading books to help you prepare for the Sight Reading section of your exam. You can find these on our online shop or at music retailers.

What will I be asked in the Aural Test section of my AMEB exam?

This is specific to each grade and this information is laid out in detail in Test Requirements for Candidates in Practical Examinations – Aural Tests in the front matter section of the AMEB Manual of Syllabuses (which is also included with all syllabus digital downloads).

Aural Tests (2002) is a collection of graded practice tests and recordings at each grade level that assists candidates preparing for the Aural Tests section of their exams.

I started preparing last year to take my AMEB exam this year. How do I know if the syllabus has changed since last year?

Sometimes our syllabuses are reviewed. In such cases, we will give notice that the ‘old syllabus’ will usually still be able to be used for two more years from the time of the release of the ‘new syllabus’. Therefore if you have been preparing using an ‘old syllabus’, you will usually still have two years to take an exam using this syllabus from the time a new syllabus is released.

I passed my practical exam, but never received my certificate. How can I get a copy of it?

If you haven’t received your certificate within 1-2 months of passing your exam, please check the below:

  • Have you completed any Additional Requirements for your exam? You’ll need to let your AMEB State Office know once you’ve completed this.
  • Does your AMEB State Office have your account holder’s current address? If you’re not sure, get in touch with your State Office.

Sometimes, certificates can be delayed, as a result of postal or other issues. If you’ve checked the above, please contact your State Office to get an update on your certificate.

How do I cancel or reschedule my AMEB exam?

Your AMEB State Office manages all practical exam scheduling. Get in touch with them, and they will be happy to guide you through your options.

Q: Theory Exams

I’ve enrolled in an online exam. How do I access it?

To access your online exam:

  • Go to AMEB Online.
  • Click on login, then select ‘Exam Candidate' as the account type.
  • Enter your Exam Key and PIN, exactly as they appear in your enrolment email.
  • You’ll then arrive at your dashboard, where you’ll find practice exams and the official exam.

Before you login to your exam, you might need to first log out of your account, or a different exam. Click “Dashboard” from the top right of the page, then “Logout” from the menu on the left.

Are you having trouble logging in? We can help. Call us on 1300 725 709 or email online@ameb.edu.au.

I’m having some trouble with my online exam. Who can help?

We’re here to help with all online exam queries. Contact us at the AMEB Federal Office on 1300 725 709 during business hours (9am-5pm AEST Monday to Friday) or email online@ameb.edu.au.

If you have an urgent query outside of these hours, please leave us a voicemail message and we’ll contact you as soon as possible on the next business day.

I accidentally purchased the wrong exam/course. What can I do?

We realise that mistakes happen! If you’ve made an incorrect purchase, let us know by calling 1300 725 709 or emailing online@ameb.edu.au. You’ll need the exam or course key handy when you contact us. Exams that have already been taken can’t be refunded.

If your exam or course was bought in the last 30 days, you can also request a refund yourself - login to your account on the site you made the purchase. This will be AMEB Online, or AMEB Connect (NSW/ACT or Victoria).

Refunds are processed in our office on Thursdays. You can purchase the correct exam at any time however - there’s no need to wait for the incorrect exam or course to be cancelled before you enrol in the correct one.

I have another question about online exams.

We have a comprehensive FAQs guide on online exams at AMEB Online. Take a look through the site, and if you’re still stuck, contact us at AMEB Federal Office during business hours (Mon-Fri 9am-5pm AEST). You can call us on 1300 725 709 or email online@ameb.edu.au.

I took a Music Theory grade exam with another examining board (eg Trinity, ABRSM). Is my grade equivalent to the same grade in the AMEB system?

We consider an AMEB Music Theory grade to be two grades higher than a grade of another examining body. For example, AMEB Grade 1 in Theory of Music, Musicianship or Music Craft is considered equivalent to Grade 3 in ABRSM or Trinity Theory. For more details, refer to Table A in AMEB Regulation 19 in the Manual of Syllabuses.

What will I receive when I complete my AMEB theory exam?

You’ll receive a report from the examiner showing the exam result. For all paper-based exams, the report will show the total marks obtained, and the marks received in each section of the exam. If you fulfil the requirements of the award, you’ll also receive a certificate.

Certificates specify the subject and grade or diploma of the exam and the result received. Your AMEB State Office will post the certificate to your account holder’s address. If your account holder’s postal address changes, they will need to contact your State Office to let them know.

How can I enrol for a paper-based written exam session?

If you’d like to enrol for an in-person, paper-based written exam, please contact your AMEB state office. Depending on the state, there might be requirements for this to be arranged, such as a minimum number of candidates.

Q: Online Courses

I’ve enrolled in an online course. How do I access it?

To access your online course:

  • Visit AMEB Online.
  • Click on login, then select ‘Course Candidate' as the account type.
  • Enter your Course Key and PIN, exactly as they appear in your enrolment email.
  • You’ll then arrive at your dashboard, where you can navigate between lessons.

Before you login to your course, you might need to first log out of your account, or a different course or exam. Click “Dashboard” from the top right of the page, then “Logout/Exit Course” from the menu on the left.

Are you having trouble logging in? We’d be happy to help. Call us on 1300 725 709 or email online@ameb.edu.au.

There are no online courses available for the music theory exam I am studying for, so how can I learn the material for this grade?

The AMEB Online Theory Courses are still relatively new and more courses are currently in development. In the meantime, the most common way for students to study music theory has been through individual or group music theory lessons. To find a music theory teacher experienced in teaching AMEB syllabuses, contact your local Music Teachers Association.

Q: Syllabuses

What's the difference between Theory of Music, Music Craft and Musicianship?

Theory of Music and Musicianship are closely linked up to Grade Four. Both syllabuses cover Keys and Scales, Intervals, Chords, Time and Rhythm, Transposition, Terms and Signs and Rhythmic Invention, but Musicianship tends to introduce Keys, Scales and Intervals at a faster rate. As Theory of Music progresses, there is a greater focus on the creative aspects: Harmonisation, Melody Writing and questions about General Knowledge. At Grade Four level Musicianship introduces an Aural component. This features recognition of scale forms, intervals, triad positions, motion and cadence recognition questions. There are also Time and Rhythm, Expression and Mood and Form questions. From Grade Four to Associate, Musicianship exams comprise a Written and an Aural component. Theory has no Aural component.

Music Craft was developed to teach the theoretical and aural aspects of music in different ways to Theory and Musicianship. Thus, pitches are described using the Helmholtz system, harmonies are described using a mixture of Roman Numerals and figured bass, cadences are described differently to the Theory and Musicianship syllabuses (e.g. Authentic rather than Perfect). Also, terms include German and French words. The teacher guides we publish for Music Craft cover all areas in great detail and include plenty of examples. There are also workbooks for each grade for students to apply what they have learned in lessons. These workbooks include CDs that cover all the aural material. Lessons in Music Craft also include material from all the syllabus areas rather than working through these sequentially on their own.

So the short of it is: Theory has no aural component but focuses more on the creative aspects of Music Theory as the grades ascend. Musicianship has an aural component from Grade Four onwards but up to that point the two syllabuses are quite similar. Music Craft was conceived to provide alternative ways of teaching the theoretical and aural aspects of music and these are introduced right from the start.

What’s the difference between a Grade Book and a syllabus?

The syllabus forms the "building blocks" of an exam. It specifies all the skills that will be acquired in each area of study at each grade. A syllabus for an area of study may include Technical Work, Pieces, Aural Tests, Sight Reading, General Knowledge etc.

Grade Books, on the other hand, are AMEB publications containing selected graded pieces for use with our syllabuses. Over time, there may be more than one series of Grade books published for a particular syllabus. A syllabus tells you which Grade books you can use for examination.

Should I use an old or new syllabus?

We recommend that as far as possible, you use the most recent syllabus. Over time, changes are made to regulations or other important aspects of exams. Old syllabuses are still examinable for two years after the introduction of a new syllabus. Candidates should prepare for an exam choosing only from the new syllabus or the old - you should never mix the two by taking parts of both.

What is the difference between a syllabus and a “For Leisure” syllabus?

Most AMEB syllabuses have a classical focus in terms of repertoire. “For Leisure” syllabuses are more generalist, with a wide diversity of styles represented throughout.

“For Leisure” exams cover Levels 1, 2 and include Certificate of Performance as the capping examination for the syllabus. “For Leisure” exams also don’t have any Additional Requirements for theory, making them a great choice for busy students who aren’t prepared to complete a theory exam.

What is the difference between Speech and Performance, Drama and Communication, and Voice and Communication?

Speech and Performance

The aim of this syllabus is to progressively develop functional vocal technique that supports imaginative and stylish interpreting and application of stagecraft considerations - all elements of dynamic, impactful performance for an audience.

All forms, genres, styles of literature, texts in translation, as well as self-devised material offer candidates a wide range of performing choices, from Preliminary to Grade 8, Certificate, and Associate and Licentiate diplomas.

Voice and communication

The overall aim of the Voice and Communication syllabus is the pursuit of excellence in communicating - confidence, sincerity, imaginative choices, a natural, unaffected speech style, a rich, flexible voice, precise articulation, awareness and application of all the elements of non-verbal communication.

All aspects of communication are addressed, including:

  • Intrapersonal, interpersonal, and group dynamics
  • Formal and informal focus
  • Literature in all its forms - prose, verse, drama
  • Talks, speeches
  • Storytelling
  • News reports
  • Technological aspects - e.g. podcasts, PowerPoint

This syllabus covers Preliminary to Grade 8, Certificate, and Associate and Licentiate level diplomas.

Drama and communication

Drama and Communication exams are intended to develop performance skills, language skills, interpretation skills and response to text. Exams span Grades 1-6. They are progressive - each grade builds on the work developed in the one before, however it’s entirely possible to present for a single grade.

Candidates have the option to present their exam:

  • in one large class group, in which subgroups can work together to flesh out the focus and performance for the chosen grade. These students would present one examination;
  • in pairs; or
  • as individual candidates.

It should appeal to both classroom Drama teachers and Speech and Drama teachers working in a private studio.

Do you offer exams in contemporary music?

We sure do! Rockschool, our contemporary music syllabus, can put you on the path to recognition and even open doors in tertiary institutions with its internationally recognised qualifications. Rockschool covers Electric Guitar, Bass, Acoustic Guitar, Drums, Piano, Keys, Vocals, Ukulele, Popular Music Theory and Music Production.

Rockschool grades span from Debut level, for beginners, right through to diplomas for advanced musicians. With a range of musical styles to choose from, including rock, pop, funk, blues, R&B jazz and metal, you can perform the music that you’re passionate about.

In a Rockschool exam, you’ll be assessed on set pieces, free choice pieces, improvisation, technique and general knowledge. You can check the syllabus for your instrument at the Rockschool AMEB site.

Please note that our previous contemporary syllabuses (Contemporary Popular Music) were withdrawn at the end of 2020 and are no longer available for examination.

Is it true that you now offer dance exams?

It sure is! We’re proud to offer exams for a range of contemporary dance styles including street dance, jazz, and musical theatre through Performance Arts Awards (PAA).

To find out more about how you can achieve internationally recognised dance qualifications, visit Rockschool Australia - Performance Arts Awards.

I’m honing my skills in music production. Can I gain a qualification in this?

Yes you can! We offer Music Production exams through Rockschool. On completion of a Rockschool Music Production grade, you'll own a wealth of technical, practical and theoretical knowledge that you can apply to real-world scenarios – whether it’s in audio production, electronic music production, mixing, editing, mastering or sound for media. Learn more at the Rockschool Australia site.

Q: Publications

Which series of Grade Books should I use?

Most AMEB syllabuses offer the option of using a series of Grade Books. Often there is more than one series of Grade Books that can be used with a particular syllabus. Check the current syllabus for the exam you are preparing to see which series of Grade Books can be used for your exam.

What’s the difference between a Grade book and a Recording & Handbook?

A Grade Book contains the hardcopy pieces of sheet music that a candidate (and their accompanist if relevant) can play in an exam. A Recording & Handbook for the same grade contains recordings by a professional musician of the pieces that are in the Grade Book. A Recording & Handbook also contains analytical text that relates to each piece in the Grade Book. This text is useful for answering General Knowledge questions in your exam.

Not all syllabuses and grades have Grade Books or Recordings & Handbooks.

Where can I find the repertoire for grades that don’t have AMEB Grade books?

If there isn’t a Grade Book for the exam you’re taking, you can choose repertoire from the Manual Lists in the syllabus. Your local AMEB Retailer can help you find sheet music from this list. For music by Australian composers, the Australian Music Centre can help you purchase or access copies.

Q: Enrolment & Results

Where can I find my exam results?

Finished your exam? Congrats! We’ll send your exam results and feedback report to your Account Holder - these will come from your State Office. Online exam results are available from your account on AMEB Online straightaway for Grades 1-2, or within 2-3 days after your exam for higher grades.

I did an exam a long time ago. Can I get a copy of my result/certificate?

Not a problem. Your local AMEB State Office would be happy to help you find your results and can provide a replacement certificate. There might be a small fee for this - check with your State Office.

Can I earn bonus points towards my Year 11/12 studies for taking an AMEB exam?

Some state's eduction authorities will allow you to use your AMEB results to count towards your Year 11/12 studies in Australia. For further information, please contact your State Office.

Can I earn bonus points towards university admission for taking an AMEB exam?

Yes! Many Australian universities will give you bonus ATAR points towards your application, if you’ve completed studies relevant to the course you’re applying for. For more information on ATAR and how to score yourself some bonus points using your AMEB exam, visit the university’s website.

Q: Online Shop

I bought a digital product - how do I access it?

Digital products are PDF files that you can download. We don’t send hard copies of digital products.

When you buy a digital product from us, we’ll send you an order confirmation email. In the email you’ll find a link to download the digital products that you bought.

You can also find your digital products by logging in to your account. Once you’re logged in, click on “My Downloads” from the menu on the left, and you’ll find a list of all the digital products you’ve bought. Click download to save your purchase to your device.

You’re welcome to print out digital products for your personal use.

What if I've ordered the wrong thing?

That’s ok - we understand that mistakes happen! Give us a call on 1300 725 709 or send an email to online@ameb.edu.au and we’ll help you sort it out.

Why can’t I access my account on the AMEB website or change my password?

There are a number of AMEB sites, each used for different purposes. The accounts don’t carry across from one site to another - so, for instance, if you have an account with the AMEB Shop, you can’t use that same account with AMEB Online. You’ll need a separate account for each site that you’d like to use.

Not sure where you should be? Feel free to give our friendly customer service team a call on 1300 725 709. We’d be happy to point you in the right direction.

Q: Digital Products

I bought a digital product - how do I access it?

Digital products are PDF files that you can download. We don’t send hard copies of digital products.

When you buy a digital product from us, we’ll send you an order confirmation email. In the email you’ll find a link to download the digital products that you bought.

You can also find your digital products by logging in to your account. Once you’re logged in, click on “My Downloads” from the menu on the left, and you’ll find a list of all the digital products you’ve bought. Click download to save your purchase to your device.

You’re welcome to print out digital products for your personal use.

How will I know if I’m purchasing a digital product?

When you’re browsing the shop, you’ll see that all of our digital products include the word "PDF" or "MP3" in a bubble on the image. When you’ve purchased a digital product, it will appear in your confirmation email as either "PDF" or "MP3."

How do I access my digital products?

Once you’ve purchased a digital product from our online shop, it will always be available in your shop account. Simply log in (if you haven’t already), go to the My downloads page under My account, and click on the product to download it. You can do this anytime you like, and as many times as you like, as long as it’s always for your own personal use.

You can also download your digital product by following the link in your order confirmation email.

Who can use your digital products?

All of our digital download products are for personal use only. You must not share or distribute any past exam papers or syllabuses that you’ve purchased, as they’re for use by one person only.

Q. Shipping & Delivery

Where do you ship to?

We ship anywhere in Australia.

How much does shipping cost?

Standard shipping is $7.50AUD per order, or free if your order is over $99AUD.

We’re also happy to offer Express Post which costs $12AUD per order.

How long will it take for my order to arrive?

If you select the Express Post option and place your order before 12pm AEST on a business day, we’ll ship it on the same day. Otherwise it will be shipped the following business day. For delivery addresses within Australia Post’s Express Post network, normally your parcel will arrive on the next business day. However, deliveries are taking longer than usual at the moment due to COVID-19 and Australia Post has temporarily suspended its guarantee of next day delivery.

If you select standard shipping on your order, we’ll usually ship it within 1-2 business days. Normally your parcel would arrive within 3-5 business days however again COVID-19 is impacting delivery times so please allow a few extra days.

If you need your item urgently, we encourage you to select Express Post as it continues to be the fastest delivery option. You can also purchase from one of our retailers.

Can I pick up my order in person?

Whilst we’d love to see you in person, unfortunately we can’t offer face-to-face collection from our warehouse or office.

Will I receive tracking details for my order?

Of course! Once your order has been shipped, we’ll send you an email with your tracking details.

Help, I made a mistake on my order!

If your order hasn’t been shipped yet, please contact us immediately on 1300 725 709 and we’ll do our best to amend it before it’s sent out to you.

Why is something missing from my order?

Sometimes we’ll send your order out in more than one parcel, depending on the availability of stock. If that happens we’ll include a note in your first parcel so that you know the rest of your order is still coming.

Q. International orders

Where do you ship to?

We can ship to most countries around the world.

How do I place my order?

Our online shop accepts orders for most countries. If you don’t see your country listed at checkout or have any questions about the shipping method, please contact us.

How much does it cost to ship internationally?

A flat rate delivery fee of $20AUD is charged for international orders.

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